Q:
I deleted my Facebook account that was linked to Paddle Labs. Is there a way to log into my account via Google?A:
Absolutely! Just send an email to webmaster@paddlelabs.com explaining the situation. We can link your old account data (including logs, friends, comments, etc) to your new login information and get you back up and running the same day.
Q:
I logged a run, but I did not see where I could tag my vessel information. Where can I tag my vessels?A:
When you log a run it should take you to the custom map with the run details. Under the 'Edit Run' menu in the run details, there is an option to 'Tag/Untag Users/Vessels'. Click on this and then select your vessel from the drop down under your name and click 'Save'. Currently there is no way to tag the vessel from the quick-log option on the home page.
Q:
How can I log a multi-day run?A:
Logging a multi-day run is easy! When you are choosing the date for your run, click on the check-box for 'Add Take-out Date?'. Fill in the take out date and you run is now multi-day!
Q:
Can I add Campsites to a run?A:
Yes! When the run is created, all available campsites in the run are part of the default map. But they are hidden. To add these campsites, go to the 'Edit Run' menu in the run summary and click on 'Add/Remove Campsites'. This will display any eligible campsites for the run. Then simply select and de-select the campsites you used and click 'Submit'.
Q:
Campsites are shown in the 'Explore' window, but do not show up on my run map. What should I do?A:
Campsites are included in the run data, but by default no campsites are selected for the run. To view eligible campsites for your run, click on the 'Edit Run' menu, and select 'Add/Remove Campsites'. This will display all eligible campsites.If no campsites display, that means they were not included in the run data when the run was created. Paddle Labs takes a snapshot of the database for each run. To refresh this snapshot (and get campsites added to the data) go to the 'Edit Run' menu and click on 'Refresh Run Data'. This will update all run data, including campsites. Then add them to your run.
Q:
How are my stats calculated for multi-day runs?A:
Paddle Labs calculates statistics on a day-to-day basis. So for multi-day runs, statistics are calculated daily and then aggregated with the 'bucket' that they belong to. For example, if you put-in on March 30 and take out on April 2, your stats will show 2 days logged in March and 2-days logged in April. If the correct number of selected campsites are present, rapids and mileage will be calculated between campsites. If not, the run is divided equally over the days.
Q:
Is there a version of Paddle Labs that does not require an account?A:
Paddle Labs is designed around the idea that we can create a custom river information experience just for you. This includes the ability to network with other paddlers, keep a river log, and add/edit rapids and access points. So no, there is no version that you do not have to log in.
Q:
Will you start charging for Paddle Labs in the future?A:
Paddle Labs is designed to be a 'Freemium' website and phone app. There are things that will always be free: river logging, access to beta/gauges, and connecting with other paddlers (to name a few). To help support the ongoing development and maintanence, in the future we will charge for other parts of the website/app. At this point, trip planning and downloadable (offline) maps are planned premium features.
Q:
How do I delete a run?A:
If you un-tag yourself from a run, it will remove that run from your logs and statistics. If you want to delete the run entirely, simply un-tag all users on that run.
Q:
Is there any way to tell how often I've run a stretch of river? Or the highest and lowest flows that I've run it?A:
Yes, Paddle Labs keeps track of your stats on a rapid-by-rapid basis. If you bring up the details of any rapid on that run, it will tell you how many times you've run the rapid, the number of swims and portages, and the highest and lowest flows that you've run the rapid.
Q:
I'm paddling in a new area and I am unfamiliar with the rapids. Is there any way to tell if a rapid is portaged frequently?A:
Yes, Paddle Labs keeps track of statistics on a rapid-by-rapid basis. If you bring up the details of any rapid, it will give you details on how many times you've run it, but it also will tell you the population statistics for the rapid (all runs). It will calculate the percentage of people that swim or portage the rapid to help give you an idea of what you should do. Ultimately, it's your decision whether to run it.
Q:
If I tag someone on a run, does that run become part of their log?A:
Yes. If you tag someone on a run, it will become part of their log and stats.
Q:
Someone created a log entry and forgot to tag me in it, can I tag myself?A:
No, users that have been tagged on a run are the only ones who have edit rights to that run. You must be tagged by someone who has already been tagged on that run.
Q:
Someone tagged me in a run, but I am unhappy with the description or the title. What can I do?A:
Every user can create their own title and description for the run. The newsfeed will show the title and description for the user that entered it originally. Your log will show your own custom title and description.
Q:
Someone tagged me in a run, but I want to create my own. How do I create my own without messing up my stats?A:
Every user that has been tagged in a run has edit rights to that run/log entry. You can un-tag yourself from the run that you don't want in your log, and create and log the run for yourself.
Q:
Someone has tagged me in a swim, but I didn't swim (or don't want it in my log). What can I do?A:
A user cannot tag you in a swim unless you have been tagged in the run. All users who are tagged in a run have edit rights to that run. So you can go un-tag yourself on the swim.
Q:
My stats show I ran a class V rapid, but I actually portaged it. Can I correct my stats?A:
If you have been tagged in a run, you have edit rights to that run. You can go in and tag yourself for a portage on that rapid in that run. Portages do not show up in your stats.
Q:
I want to tag someone in a run, but they are not showing up in the list of people that I can tag. How can I tag this person?A:
You can only tag users in a run if you are friends with that person.
Q:
I paddled the same thing three times this week, is there a way to prevent clogging my friends' newsfeed with repeated runs?A:
Currently there is no way to prevent a run from showing up on the newsfeed. Seeing how much your friends are paddling should encourage you to get out there and paddle!
Q:
I am paddling in an area that I am unfamiliar with, can Paddle Labs provide directions to an access point?A:
All Access Points have a link to enable Google directions. Click on the desired access, pull up the details by clicking on the banner with the access name (on the bottom of the screen) and click on the directions Icon to the left of the latitude/longitude.
Q:
How do I add flow information to a run?A:
If the run was within the last 30 days, Paddle Labs will automatically pull the flow data for your run based on the date and time that was entered on the run. If it was from more than 30 days ago, once the run is created you can edit the flow information associated with that run.
Q:
There is no USGS gauge for this section of river, but there is a stick/bridge pylon (etc) with a ruler painted on it. What can I do?A:
You can add a manual gauge. Use the big orange "+" button in the lower right of your screen to add a gauge. Locate the gauge using the map, name it, and enter an initial reading (can be 0) and units. Once it is in our database it behaves like any other gauge. You can associate it to rapids and add it to your favorite gauges. There will also be a button next to it that allows you to update the gauge manually whenever you're there.
Q:
I disagree with where a rapid is located/description/title/classification. How can it be changed?A:
Paddle Labs information is set up to be crowdsourced, and sometimes we (or the crowd) get it wrong. If you click on the rapid and bring up the details (by clicking on the banner with the name at the bottom of the screen) you'll find an 'Edit' button. You are encouraged to edit anything to help us make the information more accurate!
Q:
When I edit a rapid, there are three places to identify the rapid classification. Which one do I use?A:
Rapids can change (sometimes dramatically) with flow. Paddle Labs is set up to identify the classification of the rapid based on flow. Below normal is the first classification, normal flows is the second, and high flows are the third. An example would be a class III rapid that gets washed out above 5000 CFS. In that case, you could indicate it is a class II rapid above 5000 CFS. If you're unsure, you can absolutely put the same classification all three places.
Q:
When I looked at a rapid yesterday the icon showed it as a class II, but today it is a class III. What's going on?A:
Paddle Labs has the ability to change the classification of a rapid based on the current flow. If the flow changes enough from day to day, the icon on the map will change to show you what the rapid classification is when you are looking at it. Something to be aware of when planning trips.
Q:
I was adding/editing a rapid, but there isn't a gauge that can be associated with this rapid, what should I do?A:
Leave the gauge link field blank. Rapids can be associated with gauges, but they don't have to be.
Q:
I do not see an edit button in the Access or Rapid details? I thought it was crowdsourced and I could change it!A:
If you are viewing a custom map (a run) you cannot edit the rapids or access points. If you go back to the 'Explore' page, you can edit it there.
Q:
There were blowouts during the last spring runoff/rainstorm/event and a rapid is now under a pool. How do I delete a rapid?A:
You cannot delete a rapid, but you can indicate that it is no longer there. Click on the rapid, bring up the details, and edit it. At the bottom of the edit screen it asks if the rapid is still there. If you click 'no' the rapid is no longer active.
Q:
I recently changed a rapid to 'inactive' because it is no longer there. Does it remove that rapid from my log?A:
No. Custom maps are a snapshot of the river when the run was created. If it was included in the custom map, it will remain in your log.